Availability
- How often is data backed up?
- What is the availability of services in Tax Systems?
- What is Tax Systems product availability SLA commitment?
- What is the Service Downtime for Maintenance and Service Updates?
- Does Tax Systems have a Business Continuity Policy?
- How often does Tax Systems perform or review Business Impact Analysis (BIA)?
- How are customers informed of Business Service Impacts?
- Does Tax Systems have a Disaster Recovery Plan?
- Where are the Tax Systems Disaster Recovery site?
- How often are Disaster Recovery Plans tested?
- How long does Tax Systems estimate it would take to restore service in the event of a disaster?
- What happens to the performance and responsiveness of the UK West Region if the UK South Region is unavailable?
- Is Tax Systems certified to ISO27031?
- What is Tax Systems back up procedure?