We want to make sure you get the best from your investment, and our Support services are here to help quickly solve any problems and answer any questions you may have. Assistance is available through the products themselves, via online services or through our qualified tax professionals who make up our Support team.
Our UK and Irish based support teams live and breathe corporation tax each day actively helping over 1000 customers get the best experience from their software investment. We provide what many of our customers believe is the best support service in the tax industry.
Our aim is not just to resolve issues but proactively empower our customers with product knowledge that will enhance their experience as users of our products.
Our product support includes three elements that help you get the best from your product investment, providing comprehensive online tools including live industry updates and product news inbuilt within your software engine, to expert telephone, live chat and email support that resolves 90% of customer queries within 24 hours.
Our team is made up of tax professionals with real-world experience who are constantly developing their skills by performing different roles across different areas of the business: Implementation, Project delivery, Training (including writing and delivering courses), Testing /QA, so keeping tax and software knowledge real and up to date.
We don’t just talk about the products but offer real world expertise, having assisted thousands of our customers deploy and use our compliance engines. Our product experts help customers on everything from how best to use their product, to how to claim a capital allowance to detailed tax technical questions such as double tax relief.
Our Tax Development, Product Management and Software teams sit side-by-side with our support teams ensuring advanced product expertise is on hand when you need it. This means we can prioritise you, the customer. The escalation teams are not in another country, another office, or even on another floor, they are on hand when we need them.
As part of our engagement with customers, we are dedicated to helping you maximise your existing investment in Tax Systems technology suites and identify process efficiencies. By highlighting unused technology capabilities, we help you reduce the need for manual work and we also look at ways to create more robust workflows and approvals processes.